Shipping policy
Shipping and delivery policy
1. Delivery options and pricing
We offer various shipping methods based on your location, order weight and your desired delivery speed. Rates are calculated at checkout.
Standard delivery under 3.5kg: shipped via royal mail 48-hour for £3.75. Please allow approximately four working days for delivery.
Dpd next day: available from £7.95. To qualify for next-day delivery, please place your order before 12:00 pm monday–thursday.
Note: orders placed before 12:00 pm on friday will typically be delivered on monday.
Mandatory dpd shipping: To ensure the safety and security of your items, all orders over 3.5kg must be shipped via dpd next day, starting from £7.95.
Large and liquid orders: for orders containing high liquid volumes, we reserve the right to select an alternative courier at our discretion to ensure safe transit. We will always prioritise a similar or reasonable timeframe.
2. Subscription shipping
We offer special shipping terms for our recurring subscribers.
You will get free delivery on your first order, and after that, orders under 3.5kg will go via royal mail 48-hour, and orders over 3.5kg will be sent with dpd next day. You will be charged the standard rate.
Mixed carts: if you add "one-time purchase" items to your subscription order, additional shipping charges may apply to those specific items. Free shipping only applies to the entire basket if all items are on subscription.
Management: you can adjust your next delivery date, pause, or cancel at any time via our customer portal.
Returns: you will receive an email reminder before your next payment. If you do not pause or cancel before the order is fulfilled, you will be responsible for the cost of returning the items.
3. General shipping information
Dispatch days: our warehouse is closed on weekends. We do not dispatch orders on Saturdays or Sundays.
Tracking: once your order has been fulfilled, you will receive tracking information via email.
Address accuracy: please double-check your details. We cannot take responsibility for items lost in transit due to an incorrect or incomplete address entered at checkout.
Lost items: If your items have not arrived within 10 working days of fulfilment, please contact us at info@microbz.co.uk. While we are not liable for courier errors, we will assist you in resolving the issue where possible.
4. Agricultural and bulk orders
Shipping costs for large agricultural orders are calculated on a bespoke basis to ensure the best possible rate. To enquire about these, please use the contact details below.
Email: agri@microbz.co.uk
Phone: 01249 760486
5. International delivery
Europe: Please contact our european partner, alter-entorn.
Rest of world: for delivery outside the uk and europe, please email info@microbz.co.uk with your full order details. We will provide a bespoke invoice including shipping costs and excluding vat.
Customs: customers are responsible for ensuring items comply with local regulations and for paying any excess duties. We do not take responsibility for items failing to clear customs in your specific country.
