Refund policy
Returns and refund policy
This policy applies to products purchased directly from our website. If you purchased our products through a third party, please contact them directly to follow their specific returns and refund procedures.
Standard returns
We want you to be completely satisfied with your experience. However, please note that once payment has been taken and your order has been fulfilled, the package is in the delivery process. If you wish to return your order after this point, you have 14 days from the date of receipt to return the items at your own cost.
To qualify for a refund:
- Bottles must be unused and in the same condition as received.
- The tamper-proof seal must be undamaged.
Once we receive your return, we will process a full refund within 14 days. To begin the process, please contact us at info@microbz.co.uk or call us on 01249 760486.
Subscription returns
Our products have a long shelf life, giving you plenty of time to use them. If you find you have more stock than needed, it means a lot to us if you can choose to keep the items rather than returning them. From a sustainability perspective, this significantly reduces the carbon footprint associated with additional transportation and logistics.
To avoid unwanted stock in the future, we recommend pausing or skipping your next subscription order through your account before it is processed. Once a subscription order has been fulfilled, it falls under our standard returns policy.
Damaged or incomplete orders
While we strive to ensure every order arrives safely, if you receive items that are damaged on arrival or find items missing, please notify us at info@microbz.co.uk or 01249 760486.
- Reporting window: damaged or incomplete items must be reported within 7 days of receipt.
- Evidence: you must retain all original packaging and documentation. We require photographic evidence of the damage to process a replacement or refund.
- Exclusions: we are unable to accept claims where photographic evidence cannot be provided or where the original packaging has been discarded.
