Terms of service

Welcome to our website

We hope you find the information and products you are looking for. We are required to make a note of some Terms & Conditions regarding this website and online shop. Please note that your use of this website constitutes your agreement to follow and be bound by these terms under UK law. If you have any questions please do not hesitate to contact us.

General

We may change, move or delete portions of, or add to this website from time to time.

Making a purchase

By making an order you are offering to purchase a product from us, which we will accept to sell you. All requests are subject to availability and confirmation of the price. Dispatch times may vary according to availability, and we are not responsible for any delay in delivery occurring due to postal delays, delays with our courier or force majeure. When making an order you undertake that all details you provide to us are true and accurate, that you are the authorized user of the credit or debit card used to make your request and there are sufficient funds to cover the cost of the goods.

Cancellation and refunds

We are confident that you will be satisfied with your purchase. However, if this is not the case then please contact us at info@microbz.co.uk or on 01249 760486 as soon as possible after your purchase and, with your agreement, we can decide whether to provide you with a replacement or alternative product or to issue a full refund. At our discretion we may require you, at our cost, to return the goods in question.

Credit card security

We use Stripe who provide a secure online credit card and debit card payment solutions for thousands of online businesses throughout the world. Payment for goods ordered can be made by any major credit card or debit card. In the event of payment being declined by your card issuer, Microbz shall not be responsible for any costs or inconvenience caused by a subsequent delay in dispatch. If you continue to have problems paying contact us and we can take an order over the phone.

Discount codes

All offer codes are applied to the value of the order and are subject to our general Terms and Conditions. The offer code must be entered into the Coupon Code field on the basket page and applied for the discount to be deducted from the order.Unless stated discounts cannot be combined with any other discount codes and only one offer can be applied to any order. Discount codes also excludes any subscriptions. Items already reduced in price, displaying a ‘Was’ and ‘Now’ price are also excluded from voucher offers. Offers can be amended or withdrawn at any time.

Delivery in the UK

In general orders are dispatched one working day after they are received. Orders are sent using courier or Royal Mail. Please allow four working days to receive your package within the UK. We can deliver to your home address, work address or friend’s address if you are buying a gift for someone and wish it to be sent directly to them.

Delivery overseas 
If you want to purchase from Europe then please contact our European partner Alter-entorn. For delivery Internationally (outside the UK) then please email us at info@microbz.co.uk with your order. We will then invoice you including shipping but without VAT. Once this invoice is cleared we will send you your goods. We cannot take any responsibility for these items not clearing customs of the country that you are ordering from. 

Claims for faulty items

In the unlikely event that we supply goods that are faulty, we will exchange them and/or refund your payment. This does not affect your statutory rights.

Data protection

Microbz is a signed up member of the data protection act. On occasion we may need to share some of your personal data with third parties such as Shopify.

Copyright

The copyright to the contents of this website belongs to Microbz Ltd. Users may download, view and print materials for their own personal, non-commercial use but contents must not be used for commercial or business purposes without prior written permission from Microbz Ltd.

Pricing

All prices shown on our website are subject to change at any time.

Advice

All advice is given in good faith and we do not take responsibility for any factual errors that might arise.

Links

Any links to other websites do not imply an endorsement of the other site, and Microbz Ltd bears no responsibility for their content.

Subscriptions

You can use your online account to:
• Change your delivery address
• Pause or cancel your subscription
• Amend your payment details

Contacting us

If you need to reach us, please email us on info@microbz.co.uk, alternatively, you can call on 01249 760486.