Use of the site

Welcome to our website, we hope you find the information and products you are looking for. We are required to make a note of some Terms & Conditions regarding this website and online shop. Please note that your use of this website constitutes your agreement to follow and be bound by those terms under UK law. If you have any questions please do not hesitate to contact us.

General

We may change, move or delete portions of, or add to this website from time to time.

Making a purchase

By making an order you are offering to purchase a product from us, which we will accept to sell you. All requests are subject to availability and confirmation of the price. Dispatch times may vary according to availability and we are not responsible for any delay in delivery occurring due to postal delays, delays with our courier or force majeure. When making an order you undertake that all details you provide to us are true and accurate, that you are the authorized user of the credit or debit card used to make your request and there are sufficient funds to cover the cost of the goods.

Cancellation and Refunds

We are confident that you will be completely satisfied with your purchase. However, if this is not the case then please contact us at info@microbz.co.uk or on 01249 760486 as soon as possible after your purchase and, with your agreement, we can decide whether to provide you with a replacement or alternative product or to issue a full refund. At our discretion we may require you, at our cost, to return the goods in question.

Discount codes

We are confident that you will be completely satisfied with your purchase. However, if this is not the case then please contact us at info@microbz.co.uk or on 01249 760486 as soon as possible after your purchase and, with your agreement, we can decide whether to provide you with a replacement or alternative product or to issue a full refund. At our discretion we may require you, at our cost, to return the goods in question.

Credit card security

We use PayPal who provide a secure online credit card and debit card payment solutions for thousands of online and mail order businesses throughout the world. Payment for goods ordered can be made by any major credit card or debit card. In the event of payment being declined by your card issuer, Microbz shall not be responsible for any costs or inconvenience caused by a subsequent delay in dispatch. If you are ordering from outside of the UK and your payment is declined please contact your card issuer to ensure they allow payment to a UK company. If you continue to have problems paying please do contact us.

Discount codes

All offer codes are applied to the value of the order and are subject to our general Terms and Conditions. The offer code must be entered into the Coupon Code field on the basket page and applied for the discount to be deducted from the order.

Unless stated discounts cannot be combined with any other discount codes and only one offer can be applied to any order. Discount codes also excludes Bio-Live subscriptions.
 
Items already reduced in price, displaying a ‘Was’ and ‘Now’ price are also excluded from voucher offers.
 
Offers can be amended or withdrawn at any time.
 

Delivery

In general orders are dispatched one working day after they are received. Orders are sent using courier or Royal Mail First Class. Please allow four working days to receive your package within the UK, overseas orders will take a bit longer. We can deliver to your home address, work address or friend’s address if you are buying a gift for someone and wish it to be sent directly to them.

Claims for faulty items

In the unlikely event that we supply goods that are faulty, we will exchange them and/or refund your payment. This does not affect your statutory rights.

Data protection

Microbz is a signed up member of the data protection act.

Copyright

The copyright to the contents of this website belongs to Microbz Ltd. Users may download, view and print materials for their own personal, non-commercial use but contents must not be used for commercial or business purposes without prior written permission from Microbz Ltd.

Pricing

All prices shown on our website are subject to change at any time.

Advice

All advice is given in good faith and we do not take responsibility for any factual errors that might arise.

Links

Any links to other websites do not imply an endorsement of the other site, and Microbz Ltd bears no responsibility for their content.

Contacting us

If you need to reach us, please email us on info@microbz.co.uk, alternatively, you can call on 01249 760486.

Subscriptions

You can use your online account to:

  • Change your delivery address
  • Pause or cancel your subscription
  • Amend your payment details

Log into https://microbz.co.uk/your-account/

Click on ‘My Subscription’

Payment and pricing

  • Your first payment will be taken on the date and time you set up your subscription. Typically, this payment won’t leave your account for 1-3 working days.
  • Four quarterly payments will be taken from your account throughout the year. Each payment will over the cost of three bottles of Bio-Live at a time. For example, if you set up your subscription on the 5th January you will be charged again on 5th April, 5th July and 5th October.
  • If you wish to change the bank account from which your subscription payments are taken, please do so on your online account or contact us with your updated bank details.
  • All direct debit payments are taken via GoCardless. A global bank debit network designed and optimised for secure processing of invoice, subscription, membership and instalment payments.
  • Discount codes are currently not available on subscription orders.
  • In the event that we increase the recommended retail price of our products, or the cost of delivery, your subscription total will increase accordingly. We will always contact you prior to any price changes at which time you would be free to cancel your subscription if you wish.

Product

  • You can change your Bio-Live subscription at any time by writing into us at info@microbz.co.uk.This change will be implemented on your next delivery.
  • Our systems do not support alternative product subscriptions so it is not possible to alternate different bottles of Bio-Live each month.
  • To add additional product to your current subscription, please contact us by writing to info@microbz.co.uk.
  • Should you run out of your subscription early, we recommend that you purchase a top up bottle.This can be purchased through our website (https://microbz.co.uk/health/) and will be charged at the RRP £18.

Delivery

  • Your subscription order will be dispatched the next working day after your renewal takes place. For instance, if your renewal date falls on a Saturday, we will dispatch on the following Monday.
  • Your subscription will be sent via Royal Mail Second Class. Please allow up to 5 working days for delivery. Please contact us if you have not received your subscription by the 6th
  • You can change your delivery address on online account:

Log into https://microbz.co.uk/your-account/

Click on ‘My Subscription’
Click on ‘Change address’
Fill out details and click ‘Save Address’

Cancellation

  • You can cancel your subscription at any time with no cancellation fee. Either email us or log into your online account and follow the steps below. You must cancel at least 7 days before your next renewal date. If you cancel directly with your bank, failure to inform us may result in your order being dispatched and payment will still be required.

Login into your Microbz account – https://microbz.co.uk/your-account/

Click on ‘My Subscription’
Click ‘Cancel’ – this will automatically terminate your subscription and direct debit

  • You must cancel at least 7 days before your next renewal date
  • You can pause and restart your subscription at any time by logging into your Microbz account – https://microbz.co.uk/your-account/

Click ‘My Subscription’
Click ‘Suspend’

Don’t forget to login and reactivate your account when you are ready to receive more Bio-Live.

  • We reserve the right to change these terms and conditions at any time. We will notify you of applicable changes via email before they occur

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